Return & Refund Policy
Here at Continental Cleaning Supplies, we ensure your shopping experience is as delightful as possible. If, for any reason, you're not entirely satisfied with your purchase and need to initiate a return, here is the information you need regarding return and refund/exchange requests:
Return Process
Our return policy is designed to ensure a seamless and satisfactory shopping experience for our customers. If you’ve received a damaged item, we're here to help. To initiate a return, simply reach out to us via email at strathclydepcc@outlook.com. When contacting us, please provide the following details:
- Your order number
- Proof of purchase
- A video or photo of the product you wish to return (if applicable)
- Your full shipping address
- Phone number
Once we receive your return request, our dedicated Customer Service team will promptly review it and provide you with further instructions if your return is approved.
Accepted Returns
We accept returns exclusively for damaged products. In such cases, customers are required to provide photographic evidence, ensuring a transparent and efficient process.
Return Timeframe
To initiate a return or exchange, customers must contact us within 5 days of receiving their order. This timeframe allows us to promptly address any concerns you may have.
Product Conditions for Returns
We will only process returns for damaged products. Please note that returns will not be applicable if the item has not sustained any damage during transit.
Refunds
In the event that a product arrives damaged, we offer refunds as part of our commitment to customer satisfaction. Customers can return the damaged product to us, and we will promptly issue a refund.
Refunds will be processed by bank transfer for the corresponding amount after we receive the returned product. Refunds will be issued within 48 hours from the time we receive the returned item.
If you have any further questions or need assistance with a return, please don't hesitate to contact us at strathclydepcc@outlook.com. Your satisfaction is our priority, and we're here to ensure a smooth return and refund process for you.
We hope this comprehensive explanation of our return policy addresses any queries you may have and assures you of our commitment to your shopping experience.